Error when forwarding a message

Hi Jeffrey,

The message is a normal thing to show, I think.

https://www.reddit.com/r/Outlook/comments/ink3ex/the_original_message_cant_be_shown_right_now_it/

I see this on Outlook Web. I've found that beginning to type my message, even just one word, before clicking the link to show the original message, will allow me to then click the link and have the original message show.

I assume you aren't using Shared Mailbox right?

I’m eager to hear back and work together to find a solution.

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That informational message indicates that Outlook cannot currently display the original message in the compose window, but it will still be included when the forward is actually sent. No corrective action is required if the forward sends successfully and the recipient receives the full original content.

If the goal is to change how the original message appears when replying or forwarding (for example, to always include the original text inline instead of as a collapsed or hidden block), adjust the Outlook reply/forward options:

1. Select the File tab in Outlook.
2. Choose Options.
3. Select Mail.
4. Under Replies and forwards, configure:
   • When replying to a message
   • When forwarding a message

Then choose the desired behavior, for example:

• Include original message text (default)
• Include and indent original message
• Prefix each line of the original message
• Attach original message

Note: Do not include original message is not available when forwarding messages.

After changing these settings, new forwards will follow the selected format, though Outlook may still briefly show an informational line about the original message being included when sent.

References:

• Change how the original message appears in replies and forwards