Based on your description, this is not a Windows problem — it’s almost certainly a power / battery hardware issue on your Surface device.
Replace the battery to fix the problem.
Pressing the power button once does not switch on the Surface Laptop 7th edition when it is running on battery
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 37%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rahul Srivastava
20
Reputation points
I need to press the power button very long or multiple times before it shows the windows logo and starts. The behavior is tied to a clear battery charge threshold (~80%):
- Above 80% battery → power button works normally.
- Below 80% battery → power button becomes unresponsive and usually requires multiple presses.
- Holding the power button for ~20 seconds also forces the device to start.
When the AC adapter is connected, the device always powers on correctly on the first press.
Surface | Surface Laptop | Power and battery
Answer accepted by question author
Answer accepted by question author
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 30,176 Reputation points MVP Volunteer Moderator2026-03-03T01:41:30.8633333+00:00 -
Rahul Srivastava 20 Reputation points
2026-03-16T12:26:10.4033333+00:00 I sent the device to Microsoft service centre. Unfortunately, the device was returned to me without any repair and the issue remains exactly the same.
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