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I’m using the new Copilot Studio Agents experience, and I need to investigate an error reported by one of our users. The user received the following message from our Copilot Studio agent:
Error code: ContentFiltered
Conversation Id: 30IMLqTt7U98DFLEYmvtTX-uk
Time (UTC): 2026‑02‑23T18:09:27.869Z
When I test the same prompt myself, the agent responds correctly, so I need to understand why the user encountered a ContentFiltered error and how to diagnose this inside Copilot Studio.
I’ve opened the Activity tab for the Agent, but it asks for a Run ID using the Find run by ID field. The error message only provides a Conversation ID, not a Run ID, so I’m unsure how to locate the exact conversation in the logs.
My questions are:
Where can I view detailed user logs or transcripts for Copilot Studio Agents? Is there a way to search by Conversation ID, or do I need additional permissions?
Do I need to be an Administrator or Environment Maker to access conversation logs? I want to confirm which role is required to view or query Activity logs for user conversations.
How can I determine whether the ContentFiltered error was triggered by Responsible AI guardrails or another cause? I want to inspect the user’s context, message history, or any safety blocks.
Any guidance on where exactly to locate the logs for this interaction, or how to investigate ContentFiltered errors in Copilot Studio Agents, would be greatly appreciated.
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
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Hi
I have the same question with Adem.
I created an agent, and let user to use it on Teams.
The agent worked for me, but they didn't.
I tried to use Activity Tab to check the error message, but there're only MY ACITIVITY LOG.
I'm the Environment Maker.
How can I check user's error log?
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1. Where can I view detailed user logs or transcripts for Copilot Studio Agents? Can I search by Conversation ID?
Activity Tab:
The Activity tab in Copilot Studio lets you review agent runs, but currently, it typically requires a Run ID (not Conversation ID) to search for specific logs.
Conversation ID Search:
As of early 2024, searching directly by Conversation ID is not natively supported in the Copilot Studio UI. You need the Run ID to locate a specific session.
Workaround:
If you have access to the underlying Dataverse tables (e.g., via Power Platform Admin Center or Advanced Find), you may be able to query for conversations using the Conversation ID.
Alternatively, export logs or use Power Platform analytics if enabled for your environment.
Permissions:
You may need additional permissions to access Dataverse tables or analytics.
2. Do I need to be an Administrator or Environment Maker to access conversation logs?
Required Role:
To view detailed activity logs and transcripts, you typically need to be an Environment Maker or System Administrator in the Power Platform environment where the agent is deployed.
Basic users or those with only agent authoring permissions may not have access to full logs or analytics.
Check your role:
Go to Power Platform Admin Center → Environments → [Your Environment] → Settings → Security roles.
3. How can I determine whether the ContentFiltered error was triggered by Responsible AI guardrails or another cause?
ContentFiltered Error:
This error is triggered when the agent’s response is blocked by Microsoft’s Responsible AI content filters (e.g., for sensitive, unsafe, or inappropriate content).
Diagnosing the Cause:
In the Activity tab, if you can access the run/transcript, look for system messages or flags indicating a safety block.
If you have access to the transcript or message history, review the user’s input and the agent’s attempted response at the time of the error.
If you cannot access the transcript, you may need to request elevated permissions or ask an admin to retrieve the relevant run.
Further Steps:
Review the user’s prompt for potentially sensitive or filtered content.
Check if your agent’s knowledge sources or plugins could have returned content that triggers filters.