Please check your network settings and try again. [2604] Mac

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Please check your network settings and try again. [2604] Mac

Miran Fedakar Tas 0

Please check your network settings and try again. [2604] dc6ee8dd-da9c-4fea-8c5d-abdb56977640

I am unable to login to the Teams App on My Macbook . I just changed my password and updated my Mac and this problem startet.

I have looked everywhere online but they only talk about Windows not the Mac.

What can I do? It works on the Web version but not on the app.

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Answer 1

Daniel-Vo 5,245 Microsoft External Staff Moderator

Dear Miran Fedakar Tas,

Thank you for posting your question on the Microsoft Q&A forum.

Based on the screenshot you provided, the issue may be related to cached credentials or corrupted local data. Kindly try the following steps:

1/ Clear the Teams cache (macOS) Please follow the official Microsoft guide for detailed steps: https://dotnet.territoriali.olinfo.it/en-gb/troubleshoot/microsoftteams/teams-administration/clear-teams-cache#clear-the-cache-in-teams-for-macos

2/ Remove old credentials from Keychain

Open Keychain Access on your Mac
In the search bar, type:
- Microsoft
- ADAL
- Teams
Delete entries related to:
- Microsoft Teams
- Microsoft Office Identities Cache
- ADAL tokens

After removing the entries, please restart your Mac before opening Teams again.

3/ Reinstall Teams

If the issue persists, we recommend uninstalling Teams completely and installing the latest version from the official website: https://www.microsoft.com/microsoft-teams/download-app

I hope this information helps. If you have any additional questions, please feel free to let me know.

If this response resolves your issue, kindly click Accept Answer and consider upvoting. If you need further clarification, please click Comment.

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Miran Fedakar Tas 0 Reputation points

2026-02-21T21:21:33.2833333+00:00

i have tried all those things now but I was unable to remove Microsoft Office Identities Cache, I could only remove the others. other then that ive done everything else.
Daniel-Vo 5,245 Reputation points Microsoft External Staff Moderator

2026-02-23T16:45:00.3+00:00
Dear Miran Fedakar Tas,

Thank you for your response. Would you mind sharing me what kind of error did you meet when try to clear credentials?

To clear credentials on your Mac, you might try the following steps:

Close all Office applications (Word, Excel, Teams, etc.).

Remove the Office license files Download and run the official license removal tool to clear existing Office license files from your Mac. Reference: How to remove Office license files on a Mac.

Clear credentials from Keychain Access

Open Finder > Applications > Utilities > Keychain Access.

In the search bar, type Microsoft Office.

Right-click and delete all items that contain MicrosoftOffice.

Restart Teams

Open Teams and sign in again with your account

Please let me know the outcome after completing these steps. I’ll be happy to assist you further if needed.
Daniel-Vo 5,245 Reputation points Microsoft External Staff Moderator

2026-02-24T14:47:22.0266667+00:00

Dear Miran Fedakar Tas,Do you have any updates to share? If so, please don’t hesitate to let us know.

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Please check your network settings and try again. [2604] Mac

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