how to fix my computer

You haven't described how you were scammed, so the most anyone can do is to give you general advice.

While there are many steps that you can take to assure yourself that your computer is probably safe, the only way to be 100% certain is to erase your hard drive and reinstall your software.

Regarding your Microsoft account, it's also difficult to provide good advice without knowing how you were scammed. For example: Is your email address being used to spam other people? If you entered a payment card to your account, were the payment details stolen? One step you should take is to replace the password to your Microsoft account with a passkey. This assures you that going forward, only you will be able to access your account.

Hello,

Besides what AI was telling you above, I would also suggest going through the following

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Then, take one step further - Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.

To ensure your Microsoft account and computer are safe after being scammed, follow these steps:

1. Uninstall any applications that the scammers asked you to install. Consider resetting your device to a factory state if you suspect any malicious software remains.
2. Run a full scan with Microsoft Defender Antivirus to detect and remove any malware. Make sure to apply all security updates as soon as they are available.
3. Change your passwords for your Microsoft account and any other accounts that may have been compromised. Use strong, unique passwords for each account.
4. Monitor for any unusual sign-in activity on your accounts. If you notice anything suspicious, take action immediately.
5. Enable Windows Firewall to block any unauthorized traffic to services that you wouldn't normally access.
6. If you made any payments to the scammers, contact your bank or financial institutions to report the incident and seek further advice.

Additionally, be cautious about unsolicited communications in the future. Microsoft will never contact you to request personal information or to fix your computer without you initiating the contact.

References:

• How to protect against tech support scams
• Prevent malware infection