How to turn off notifications from a shared inbox

Hi @Audrey Hart,

Thank you for posting your question in the Microsoft Q&A forum.

I completely understand how distracting it is to get pinged for every message in a shared inbox when you only need notifications for your own mailbox.

In new Outlook for Windows, notifications can still show for a shared mailbox if it’s only connected as a shared folder. The per‑mailbox notification control works best when the shared mailbox is added as a separate account (sometimes shown as Convert to account). Once it’s added that way, you can turn notifications off only for the shared mailbox while keeping your personal work mailbox notifications on.

To add the shared mailbox as an account: 

Note: Ensure you have Full Access permissions to the shared mailbox. Your IT admin must grant this. 

In New Outlook, go to: Settings > Accounts > Shared with me. 

Locate the shared mailbox under Shared with me. 

• If the mailbox was auto mapped, click on it and select Convert to add it as a full account. 

• If it wasn’t auto mapped:  

Click + Add on the Shared with me page. 

Please enter the full email address of the shared mailbox. 

Follow the prompts to add the mailbox as an account. 

Once added as a full account, the shared mailbox will appear in your Navigation Pane, and you can now: 

Go to Settings > General > Notifications. 

In Outlook settings, go to Notifications. Under “Allow notifications on this device for <your account> and the following accounts”, open the dropdown list and uncheck the shared mailbox account. 

This method ensures that only your notifications for the shared mailbox are turned off, without affecting other users.  This article provides further guidance on the topic: Manage shared mailbox settings in new Outlook - Microsoft Support

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding.

I look forward to continuing the conversation.

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