Teams window cannot move / drag

Dear @Chen, Tom,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, Microsoft Teams on a brand‑new Windows 11 (23H2) Dell laptop cannot be moved or dragged by mouse, and reinstalling, clearing cache, and resetting did not help

This behavior can occur when the Microsoft Edge WebView2 Runtime on the device is outdated or corrupted. New Teams depends on WebView2 for rendering its interface, and when WebView2 does not function correctly, window drag actions may stop working.

Here is suggestion you can try:

1. Download and install the Microsoft Edge WebView2 Runtime (Evergreen Standalone Installer) from Microsoft: Microsoft Edge WebView2
2. Restart the device after installation
3. Launch New Teams again and test dragging the window

Besides that, here are some workarounds you can try:

1. Use Alt + Space > Move, then use arrow keys to reposition the Teams window
2. Resize the window from the edges, which sometimes allows Windows to re-register the window position
3. Switch back to Classic Teams if available, as this issue primarily affects New Teams

I hope information above helpful, if you have any other question, please feel free to reach out.

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If you are unable to move the Microsoft Teams window by dragging it, there are several troubleshooting steps you can consider:

1. Check for Reparse Points: Ensure that the shell folders for Cookies and Cache do not point to a location that is a reparse point. You can run the following PowerShell commands to check:

      (gp ([environment]::getfolderpath("Cookies"))).Attributes -match 'ReparsePoint'
      (gp ([environment]::getfolderpath("InternetCache"))).Attributes -match 'ReparsePoint'
   

   If either command returns True, you may need to update the registry entries to point to a valid location.
2. Permissions: Verify that you have the necessary permissions for the directories in the AppData folder. You can check if you have Read permission to the following directories:
   • %USERPROFILE%\AppData\Local
   • %USERPROFILE%\AppData\Local\Microsoft
   • %USERPROFILE%\AppData\Local\Microsoft\Windows
   • And others listed in the troubleshooting documentation.
3. Environment Variables: Check if the TEMP and TMP environment variables are set to a valid location and not a reparse point. You can run:

      gci env:* | ?{@("TEMP", "TMP").Contains($_.Name)} | %{$_.Value+" - "+((gp $_.Value).Attributes -match 'ReparsePoint')}
   

   If they point to a reparse point, update them to a valid path.
4. Reinstall Teams: If the above steps do not resolve the issue, consider completely uninstalling Teams, ensuring all related files are removed, and then reinstalling it.
5. Contact Support: If the issue persists, you may want to reach out to Microsoft Support for further assistance.

These steps should help you diagnose and potentially resolve the issue with the Teams window not being draggable.