How to fix error code: -895352821

Question

How to fix error code: -895352821

Anonymous

Hi Microsoft Support Team,

I’m experiencing a sign-in issue across multiple devices. I was unexpectedly signed out, and every attempt to sign back in fails with error code -895352821.

What’s happening

I was signed out of my account without initiating it.

When I try to sign back in, I consistently receive error -895352821.

I’ve uninstalled and reinstalled the app on three different devices, but the issue persists.

Steps I’ve already tried

Uninstall/reinstall on three devices
Clearing app cache and saved credentials
Restarting devices and routers
Verifying system time/date and network connectivityHi Microsoft Support Team, I’m experiencing a sign-in issue across multiple devices. I was unexpectedly signed out, and every attempt to sign back in fails with error code -895352821. What’s happening
- I was signed out of my account without initiating it.
- When I try to sign back in, I consistently receive error -895352821.
- I’ve uninstalled and reinstalled the app on three different devices, but the issue persists.
Steps I’ve already tried
- Uninstall/reinstall on three devices
- Clearing app cache and saved credentials
- Restarting devices and routers
- Verifying system time/date and network connectivity

RanD 0 Reputation points

2026-03-30T08:52:08.1966667+00:00

Hi, I’m also facing this issue.

I logged out from my work Teams account and signed in to my personal account. After that, I tried to log back into my work account. It showed a password reset form, but it didn’t work and gave the same error (895352821).

When I click the “Continue” button, another error appears (3399614475 / Tag 4usqa).

Has anyone managed to resolve this issue?

2 answers

Your answer

RanD 0 Reputation points

2026-03-30T08:52:08.1966667+00:00

Hi, I’m also facing this issue.

I logged out from my work Teams account and signed in to my personal account. After that, I tried to log back into my work account. It showed a password reset form, but it didn’t work and gave the same error (895352821).

When I click the “Continue” button, another error appears (3399614475 / Tag 4usqa).

Has anyone managed to resolve this issue?

Answer 1

Hi @grace
Thank you for sharing those details, Grace. I understand how frustrating it can be to be locked out, especially when you’ve already tried multiple steps.

From what you’ve described:

The issue started since Sept 25, 2025 and persists across devices.
You’ve changed your password and tried both the app and web, but still see error -895352821.
No MFA prompt appears, and other users in your organization are not affected.

Please try some steps below:

Clear All Cached Credentials again
- On Windows, open Credential Manager > Windows Credentials.
- Remove any entries related to Microsoft Teams or Microsoft 365.
- Restart your device and try signing in again.
Try a Different Network
- Switch to a mobile hotspot or another network to rule out firewall or proxy issues.
Repair MS Teams Apps
- Go to Control Panel > Programs > Microsoft Teams > Modify > Quick Repair.

If the issue persists, I suggest you ask your IT admin to create support ticket from admin center.
Thank you for your cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

AlexDN 11,420 Microsoft External Staff Moderator

Hi @grace
Thank you for posting your question in the Microsoft Q&A forum.

To better assistance, could you please provide following information.

When did the issue first start, and has it been continuous since then?
Is the issue only you, or are others in your organization affected as well?
Did anything change just before the issue began (e.g., password change, new device, policy rollout, VPN/profile change)?
Does it happen in a private/incognito browser at https://teams.microsoft.com?
Do other Microsoft 365 apps (Outlook, OneDrive, Word) sign in successfully on the same device?
Do you see an MFA prompt (Approve/Deny, code, SMS) and does completing it change anything?
If an error detail is shown (e.g., “More details”), Could you please share the screenshot?
Is this a work/school account (your organization) or a personal Microsoft account?
Device join state (if known): Azure AD Joined / Hybrid Azure AD / Work account only.

Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further! Thank you for your cooperation. I'm looking for your reply.

Kent 0 Reputation points

2025-09-26T07:55:13.0966667+00:00

Hi there. A few days ago teams on both phone and pc wasn't working. When trying to log in i got the same error code as you (logging in through web). Today i was informed through microsoft help that one need to upgrade to at least 365 business basic for 72$ a year. When testing a month trial of this the teams worked fine as a few days ago. You could test a trial and see if that solves your problem. That is probably one options at least.
Anonymous

2025-09-26T14:47:12.7066667+00:00
Hi,

The problem started yesterday ( Sept 25, 2025). Unfortunately, it's only me who is having this issue as far as I know. Prior to having this issue, I had to change my password hoping that it would work since it's been constantly logging me out in the past and when I try to change the password, it would work. I use the app when when signing in not web. So when I tried the web as followed through the troubleshooting steps on line, it just kept giving me the same error, over and over again.

I don't see any of these when trying to login :

Do you see an MFA prompt (Approve/Deny, code, SMS) and does completing it change anything?

If an error detail is shown (e.g., “More details”), Could you please share the screenshot?

My teams are being used for work.

Please advise what my next options are in resolving this.

Thanks!
WALNIR NECHO MANDU 0 Reputation points

2025-10-01T01:09:40.2433333+00:00

Também estou com o mesmo problema
Juanse Rodriguez 0 Reputation points

2025-10-06T14:03:03.7133333+00:00

Hello @AlexDN, good day.

Thank you for your reply and for your assistance.

Below, I’m providing all the requested information in detail:

**1. When did the problem start, and has it been continuous since then?
**
The issue started approximately two weeks ago (exact date unknown) and has been continuous since then, always showing the same error code.

**2. Is the problem affecting only you, or are others in your organization also affected?
**
The problem affects several users within our organization, not just my account. All affected users have educational accounts from our institution.

**3. Did anything change right before the problem began (e.g., password change, new device, policy deployment, VPN/profile change)?
**
No changes were made before the issue started. There were no password changes, policy updates, VPN modifications, or new device logins.

4. Problem description: Initially, sessions log in successfully across Microsoft platforms. However, after a short period, the session expires, and the error message shown in the attached screenshot appears. This happens in all Microsoft 365 applications that require authentication, including Outlook, OneDrive, Word, and Teams. In our case, the affected accounts authenticate through Google to sign in to Microsoft services.

**5. Does it happen in a private/incognito browser at https://teams.microsoft.com?
**
Yes, the issue also occurs in browsers, including incognito mode. On the web, the session starts normally, but after some time, it expires again, showing the same error message.

**6. Do other Microsoft 365 applications (Outlook, OneDrive, Word) sign in correctly on the same device?
**
No. The problem affects all Microsoft 365 applications that require login with the organization’s educational account.

7. Do you see an MFA message (Approve / Deny, code, SMS), and does completing it change anything?

No MFA (multi-factor authentication) prompt appears during the authentication process.

8. Is it a work or school (organization) account, or a personal Microsoft account? It is an educational (organization) account.

9. Device join status (if known): The device is joined only to Azure AD (educational).

10. Additional information: I’m attaching the error details below:

Error Code: -895352824

Request Id: f3307dd4-4b3e-4bfc-a22d-a062b0bb6300

Correlation Id: 7a0b8522-0ccb-41ff-8b14-3d30556ba07e

Timestamp: 2025-10-06T13:34:02.799Z

We’d greatly appreciate your help in resolving this issue, as it is currently impacting the normal use of Microsoft 365 applications within our institution.

Kind regards, Juan Sebastián Rodríguez Barragán Affected User – Educational Account

Share via

How to fix error code: -895352821

2 answers

Your answer