7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity.

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7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity.

EULA 25

Last Sunday I created a new Azure account using the "free" option, received the welcome emails and everything. Didn't set up anything at all though. Today I go to log in and have this message:

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.

I cannot find any recourse other than creating an entirely new Microsoft account which I'd prefer to avoid if possible, but will do as a last-resort.

Any recommendations before I go that route?

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Answer 1

Sridevi Machavarapu 26,355 Microsoft External Staff Moderator

Hello EULA,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.

Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-02-23T14:49:14.2933333+00:00

Hello EULA,

If issue resolved, please click on and Yes for was this answer helpful to close this question.
EULA 25 Reputation points

2026-02-24T22:01:43.06+00:00

Thank you for the assistance! It seems my problem is deeper than I initially thought, however.

I do not recall ever setting up an Azure directory in the past, but it seems like I did many years ago. This would have been a long time ago when Azure was new, which is probably why I've landed in such a strange place. I can see myself setting that up with the intent to create a lab and never getting around to it.

It looks like I have THREE directories, with TWO "Default" directories.

One default directory I can log into, using https://portal.azure.com/bc4127a6-XXXX-XXXX-XXXX-XXXXXXXXXXXX. This is obviously the new one that was created when I signed up for the Free Azure trial.

The other two are inactive and any attempt to do anything with them simply results in the "blocked due to inactivity" error. Even from the working directory, I can't open Entra or any meaningful resource without triggering the same error.

Any ideas? I will also say that there would be no data to save on those old directories, so there's no need to save them.

UPDATE: Box truncated part of my response.

I partially resolved the issue by setting the working directory as my "startup" directory. Now I'm able to access more menus including Entra to an extent. I can see the Tenants option which gives me a Delete button, but when I try to delete the old tenants it directs me back to the same "blocked due to inactivity" error.

I could just ignore them I guess? But I do want to re-use that .software domain which is assigned to one of the blocked tenants. So that will probably be an issue. A lot of things will probably keep pulling me towards that error until I can get these deleted.
Sridevi Machavarapu 26,355 Reputation points Microsoft External Staff Moderator

2026-02-25T01:03:35.53+00:00

Hello EULA,

Let's continue this discussion in Private messages tab.

Answer 2

Andreas Baumgarten 131.2K MVP Volunteer Moderator

Hi @EULA ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

The tenant administrator can reach out to Microsoft, see the global support phone numbers.

Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

Login to https://entra.microsoft.com/
Go to Entra ID -> Overview, and click on Manage tenants
Create a new Tenant and get its Domain name
Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

EULA 25 Reputation points

2026-02-23T14:37:29.7533333+00:00

Much appreciated, though the only applicable option here is phone number support, which I might have to pursue.

When I say this was a "new" tenant, I mean that I left it so early in the process last weekend that I'm not sure I got to the point of selecting a tenant ID. I had to abruptly drop the process, and I don't think I even completed the first logon to portal.azure.com.

Did the basics with trying a new browser/private mode and whatnot, but nothing is indicating a client side issue.

I also tried forgoing the remainder of the free period and going through the wizard to create a new pay-as-you-go subscription from signup.azure.com, but it drops me back at portal.azure.com, which just gives me the same error. Never even accessed Entra ID, and going there now, same error. So, I'm stuck in the void, unable to sign-up for service.
EULA 25 Reputation points

2026-02-23T14:47:48.4233333+00:00

Update! I was contacted via private message and the tech was able to give me a URL to access my portal!

It was basically: https://portal.azure.com/<tenantguidhere>

I now see the tenant ID for the Default Directory, which I can save just in case I have such an issue in the future. Thank you! :)

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7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity.

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