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Reactivate Windows 11

kJohn 15 Reputation points
2025-11-14T18:45:46.0933333+00:00

I have a retail digital license purchased directly from Microsoft. My motherboard failed and my old drive is dead, so I cannot retrieve or transfer the key. The license is visible in my Microsoft Account order history. I need the license reassigned to my current hardware.

I have tried the troubleshoot path via settings.
I have tried going through my microsoft account online, including removing my old device.

I have the order in my Microsoft purchase history.

I can't get ahold of Microsoft at all. How can I get this reassigned?

Windows for home | Windows 11 | Licensing and activation

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  1. kJohn 15 Reputation points
    2025-11-14T19:07:36.4533333+00:00

    I was able to solve this by activating by phone

    1 person found this answer helpful.
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